Horrible Samsung customer care services

I bought my LCD 19 inch samsung monitor from one of his distributor supreme computers on febraury 2009 with 3 years warranty within 6 months it had a major problem then i called samsung customer care service, One samsung authorized person came to my house and checked the monitor and told me it has major problem so we will replace it.



totally 1 and half month over no response from samsung service center.



Below the conversation between me and samsung monitor service department.

Re: Fw: Regarding Monitor problem

Thursday, 26 November, 2009 10:16 PM

From:

"SHAKILA B"

View contact details

To:

"ashok kumar"

Good morning sir

Sorry sir,due to order block,new set will be replaced next week,

Regards

Shakila.B

------- Original Message -------

Sender : ashok kumar

Date : Nov 26, 2009 21:51 (GMT+09:00)

Title : Fw: Regarding Monitor problem

What a great customer care team. Totally 1 and half month over no reply from your side regarding my LCD monitor replacement. I thing i made more than 100 calls from my mobile. I used my mail id to sent my monitor problem but you are using it for your E-marketing use. If you have not solve my problem i will move on to the consumercourt. Please Fix it ASAP! My complaint id is : 8412261585 Thanks Ashok kumar --- On Mon, 19/10/09, ashok kumar wrote: From: ashok kumar Subject: Regarding Monitor problem To: shakila.b@partner.samsung.com Cc: procedure@consumergrievance.com Date: Monday, 19 October, 2009, 6:50 AM Hello madam, I have purchased samsung 19" 920NW TFT(SamNoo32) (109/79279/29-01-09) (HA19H9FPC35306) monitor from "Supreme computers" on April 2009 Within 6 months it had a major(Dispaly dividing) problem so many times i called your customer care number(o44-66545500) but no response. Please take immediate action to solve my LCD monitor problem. Thanks Ashok kumar

We the people spending more money to buying these items.



Suppose it had a problem they won't care us.



Utmost horrible samsung customer care service.





People! What i have to do for this ?



Any please comment it